Your personal data is a trust we take seriously. This Privacy Policy clearly explains what we collect, how we use it, and who can access it — in plain, straightforward language.
All data is stored on servers protected with end-to-end encryption. Both physical and digital access to servers is restricted and monitored at all times.
You have the right to access, amend or request deletion of your personal data at ixbet at any time through our support team.
Your bank account details, e-wallets (Touch 'n Go, DuitNow, GrabPay), and MYR transactions are stored separately with additional layers of protection.
Ixbet has never sold, rented or shared your personal data with advertisers, data brokers or any third party for commercial purposes, and never will.
You can manage your marketing preferences at any time — unsubscribe from ixbet promotional emails or turn off push notifications without affecting your account functionality.
The ixbet Privacy Policy is built in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) to ensure your rights as a Malaysian user are fully protected.
By registering an account or using any ixbet services, you agree to the collection and use of information as described in this Privacy Policy. Please read this document carefully. If you do not agree with any part of this policy, please discontinue your use of the ixbet.cash platform.
Ixbet Malaysia (operating at ixbet.cash) is the controller of your personal data. This means we determine the purpose and manner in which your personal data is collected, processed and stored. We take this responsibility seriously and are committed to protecting the privacy of every ixbet member in Malaysia.
This Privacy Policy describes our practices regarding the collection, use, storage and protection of your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). It applies to all services provided through the ixbet.cash platform, including Sports Betting, live casino, poker, blackjack and all related services.
If you have any questions or concerns about how ixbet handles your personal data, you can reach our privacy team at support@ixbet.cash at any time. We are committed to responding to all privacy-related enquiries within 3 business days.
Ixbet collects your personal data through several methods — directly from you during registration and use, automatically via platform technology, and in certain cases, from legitimate third-party sources. Below is a detailed breakdown of the types of data we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Account registration / KYC |
| Contact Information | Malaysian phone number, email address, address | Account registration |
| Financial Information | Bank account number, deposit/withdrawal records (MYR) | Payment processing |
| Usage Data | Betting history, games played, session duration | Automatically during use |
| Technical Data | IP address, device type, browser, operating system | Automatic (server logs) |
| Communication Data | Live chat history, support emails, complaints | Support interactions |
Data we do NOT collect: ixbet does not directly collect credit or debit card numbers. All payments via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX Maybank2u, and CIMB Clicks are processed through certified third-party payment gateways. ixbet does not store any of this sensitive payment information on our own servers.
Ixbet only collects data that is strictly necessary to provide our services — nothing more. The principle of "minimum required data" guides every decision we make around collecting members' personal information.
The data ixbet collects is used for specific, legitimate purposes. We do not use your data for any purpose beyond those stated below without first obtaining your consent:
Ixbet does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, in the course of legitimate business operations, we may need to share data with a limited and specific set of third-party categories:
All third parties with whom we share data are required to handle it in accordance with privacy standards equal to or higher than those set out in this ixbet Privacy Policy.
Ixbet does not share your data with advertisers, marketing analytics companies, or data brokers under any circumstances. Your data belongs to you — it is not an ixbet business asset to be sold.
Ixbet continually invests in security infrastructure to protect your personal and financial data to the highest standards. The technical and organisational security measures we implement include:
While ixbet takes all reasonable steps to protect your data, no system can guarantee absolute 100% security. In the event of a data breach that affects you, ixbet is committed to notifying you within 72 hours of confirming the incident.
The ixbet platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how the platform is used. Below are the types of cookies we use:
| Cookie Type | Purpose | Retention Period | Status |
|---|---|---|---|
| Essential Cookies | Login verification, session security, CSRF protection | Session / 30 days | |
| Preference Cookies | Saving your language settings, time zone, and interface preferences | 1 year | |
| Analytics Cookies | Understanding how players use the platform (aggregated, anonymised data) | 90 days | |
| Marketing Cookies | Measuring the effectiveness of ixbet promotions you have seen | 30 days |
You can manage your cookie settings through your browser settings. Please note that disabling essential cookies may affect the functionality of the ixbet platform, including the login process and session security. Analytical and marketing cookies are entirely optional and do not affect the core functionality of the platform.
Ixbet does not use third-party cookies for advertising or cross-site tracking purposes. All cookies used are specific to the ixbet.cash platform only.
As an ixbet platform user in Malaysia, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal data ixbet holds about you. Data access requests will be processed within 14 business days.
If the data we hold is inaccurate or incomplete, you have the right to request a correction. Contact ixbet support with the correct details and we will update your records within 5 business days.
You may request deletion of your personal data upon account closure, subject to ixbet's legal obligations to retain certain records (such as financial records) as required under Malaysian law.
You may object to the use of your data for direct marketing purposes at any time. All ixbet promotional emails include a straightforward unsubscribe link.
You may request your personal data in a machine-readable format (CSV or JSON) for transfer to another service provider, subject to ixbet's discretion.
To exercise any of the above rights, contact the ixbet privacy team at support@ixbet.cash, stating the right you wish to exercise and the identification details required for identity verification. ixbet will not charge a fee for reasonable data rights requests.
The ixbet platform is intended for users aged 18 and above only. ixbet does not knowingly collect or process personal data from individuals under the age of 18.
Should ixbet discover that personal data of a minor (under 18 years of age) has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe a minor has registered an account on ixbet, please contact us at support@ixbet.cash immediately.
Ixbet encourages parents and guardians to take proactive steps in monitoring and restricting children's access to devices and online gambling platforms. Please use parental control software on devices shared with children.
Ixbet retains your personal data for as long as your account is active or as long as necessary to provide our services. After account closure, we retain data in accordance with the following guidelines:
Once the retention period expires, data is permanently deleted or anonymised so that it can no longer be linked to any individual.
Ixbet reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new Malaysian legal requirements, or improvements to the ixbet platform's services.
When material changes are made to this policy, ixbet will notify you via your registered email or through an in-platform notification at least 14 days before the changes take effect. For minor updates that do not affect your core rights, a notice will be published on this page only.
Your continued use of the ixbet platform after the effective date of any policy changes will be deemed as your acceptance of the updated policy. The "Updated" date at the top of this document will always reflect the latest version of the ixbet Privacy Policy.
For enquiries about this Privacy Policy or how ixbet handles your personal data, please contact us at support@ixbet.cash. The ixbet privacy team is available in both Bahasa Malaysia and English, 24 hours a day, 7 days a week.
Privacy at ixbet is more than a policy on paper — it is a core value. Sign up with confidence, deposit in MYR via Touch 'n Go or DuitNow, and enjoy a safe, trusted Sports Betting and online casino experience in Malaysia.